Case Histories (Real-World Solutions)
New Software Provides Near-Paperless Campus
Softdocs has provided Central Carolina with a single signon
approach to access content and ensure all data is secure.
Sensitive and confidential documents are protected.
Focused on the success
of its students, Central Carolina
Community College, a two-year
college serving residents in and around
Sanford, NC, recognized it needed a fresh
approach to its business operations that
would greatly improve efficiencies directly
impacting its core mission.
A Softdocs print customization customer
since 2007, Central Carolina selected the
company’s Etrieve solution in 2015 for enterprise
content management, electronic forms
and process automation. With filing cabinets,
storage rooms and desks overflowing with
paper, the institution knew Softdocs could
help create a more paperless process and
improve productivity across all campuses.
Etrieve has helped Central Carolina
staff across the institution fill in workflow
gaps. From finance to HR to student
services, employees and students benefit
from electronic workflow and ERP-centric
document management. Previously, users
had to physically print or send an email to
complete a form, which created blind spots
in terms of document processing.
Softdocs has provided Central Carolina
with a single sign-on approach to access content
and ensure all data is secure. Sensitive
and confidential documents are protected
with Etrieve’s centralized authentication
model and extensive audit trail capabilities.
Monte Christman, the associate director
of IT for Central Carolina, says, “Across the
board, we’ve had very positive feedback.
Forms and administrative tasks can be
processed within minutes. This previously
took weeks and now we have deeper insight
into records across departments. Central
Carolina staff picked up the process easily.”
With advanced integration capabilities,
Central Carolina can push and pull data from
its ERP, Ellucian Colleague, and other on-site
databases to help manage and complete
e-forms. Completely browser-based and built
on a mobile-first philosophy, users can access
Etrieve regardless of device and OS type.
Central Carolina has utilized Softdocs
Etrieve platform to transform its business
operations in favor of a more efficient
This article originally appeared in the December 2016 issue of College Planning & Management.