Case Histories (Real-World Solutions)

University Mobilizes Its Maintenance Program

University of Richmond

The University of Richmond streamlined their maintenance and work order process with SchoolDude’s Maintenance-Essentials Pro.

With just under 4,000 students on a 350-acre campus, the University of Richmond’s University Facilities department provides high-quality service to the campus community, operating and maintaining the facilities to enhance the educational mission of the university. The facilities department employs approximately 200 staff members who respond to an average of 75 work order requests per day, every day throughout the calendar year.

In order to roll out a mobile maintenance management program that would increase efficiency and improve the tracking of maintenance and operations tasks, the institution sought out a web-based CMMS with the ability to incorporate tablets in the field.

After reviewing several technology providers, the University of Richmond selected SchoolDude’s MaintenanceEssentials Pro due to the software’s integration capabilities and ease of use. With SchoolDude, the University of Richmond’s technicians can respond to work orders more efficiently and even find information about work orders directly on their tablets.

Since the program kicked off, every technician has received an iPad and SchoolDude conducted a series of trainings to ensure technicians were comfortable with the solution and the new work order process. SchoolDude’s routing rules allow the administrative assistants to proof all online requests and electronically assign them to supervisors, who then electronically route work orders to the appropriate trade technician. Technicians receive their assignments in real-time on their iPads and can complete orders efficiently.

Paul Lozo, the director of Maintenance for the University of Richmond, says, “Now, work orders are paperless and wireless, so the maintenance and operations department can be more productive in the field rather than having to come into the office to access work orders.”

www.schooldude.com

This article originally appeared in the February 2017 issue of College Planning & Management.

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